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Terms, Conditions & Server Level Agreement
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By using the services, or the website of Stretched Pixel, LLC you are agreeing to the following terms below.
Fair Use
All websites and products created by Stretched Pixel, LLC are copyright and property of Stretched Pixel, LLC. Any customer who pays for services by Stretched Pixel, LLC are owned by the client afterment is received in full.
Payments
Stretched Pixel aceepts the following payment types. Visa, Mastercard,
Discover and American Express. Under approved conditions we can accept checks for certain services.
Website Hosting Services Invoices
All website hosting services are billed using our automated system on their due date. Our secure billing system will send out invoice notices 10 days before their due date. Invoices are automaticly billed to your credit card on file on the due date in your invoices. Invoices are sent out to the email addres on file. It is the responsiblity of the client to keep their email address with Stretched Pixel, LLC up to date.
Account Denial or Suspension Due to Non-Payment
Stretched Pixel, LLC reserves the right to deny access to website files via FTP access or other means until any unpaid services are paid and up to date. FTP access, shopping cart access or any other access that is hosted on the servers of Stretched Pixel, LLC can be suspended until unpaid services are paid and brought up to date. Total account suspension can results if an account is overdue by 10 or more.
Services Invoices
Service related invoices are generated at completion of services performed. Customer invoices, by default, will be set to bill automaticly to the credit card on file on the due date. Invoices are sent out to the email addres on file. It is the responsiblity of the client to keep their email address with Stretched Pixel, LLC up to date.
Non-Payment
If an invoice is not paid within 10 days from the due date, the website connected to the account will be automaticly suspended by our billing system until the invoice is paid. An account suspension notice will automaticly be sent to the client. If payment is made by credit card through our online system, the account will be automaticly turned back on.
Pinnacle Cart
All Pinnacle Cart purchases are non-refundable.
SSL Certificates
Any SSL Certificate purchase is non-refundable.
Deposits
Deposits made for design, programming or any other work are non-refundable under any circumstances.
Service Level Agreement
Stretched Pixel, LLC expects and demands a high level of website up-time and performance. We guarantee a 100% website up-time. If your website becomes unavaible due to reasons related to server level we will credit your account for the affected month.
Website uptime is deterimed by a third party monitoring services that Stretched Pixel, LLC uses. No other uptime notices will be used in determining Service Level Agreement.
If your website uptime, for the given month, goes below 100% your account will be
credited 50% of your hosting fee for that month.
If your website uptime, for the given month, goes below 98% your account will be credited 100% your hosting fee for that month.
Stretched Pixel, LLC is not responsible for any sales lost due to down-time related to service or server issues.
Stretched Pixel, LLC reserves the right to terminate any existing support contracts if said company feels that the customer is being abusive of their service rights, or for any other reasons, noted or not. Any termination of service contract is not eligible for any refund and by doing business with Stretched Pixel, LLC you are noting your agreement to this policy.
Pinnacle Cart Licensed & Hosted Service Agreement
Stretched Pixel, LLC is an authorized reseller of Pinnacle Cart shopping cart software. As such, the terms and conditions on Pinnacle Carts own website do not apply to Pinnacle Cart resellers.
Stretched Pixel, LLC is an Authorized Pinnacle Cart Reseller. As such, any licenses purchased through Stretched Pixel, LLC, or any hosted accounts with us will be provided support solely by Stretched Pixel, LLC. These purchases do not include any support directly through Pinnacle Cart.
Stretched Pixel, LLC includes support for cart usablity and questions. Support packages do not include fixing bugs within Pinnacle Cart software, fixing/correcting issues or mistakes that are the cause of the client. Stretched Pixel, LLC can, for additional fees, correct issues that are outside the normal scope of included support packages.
Support term lengths are as stated with the package that is purchased. If additional support packages are needed they can be purchased for an addtional fee. Please contact us for more details.
Any support request require an active support contract directly with Stretched Pixel, LLC. No support related request can be fulfilled without an active support package.
Pinnacle Cart ties cart licenses to the URL the shopping cart is to be installed on. Because of this Pinnacle Cart licenses can not be moved from one domain to another. For a URL change fee we can provide an updated license key for any new URL clients wish to move their Pinnacle Cart install to.
All Pinnacle Cart purchases are non-refundable.
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